⚠️ Disputes & Refunds Something went wrong with an order? A dispute freezes the payment so nobody gets paid until the problem is fixed fairly. ━━━━━━━━━━━━━━ 🕐 WHEN TO OPEN A DISPUTE • The item or work never arrived • It's not what the listing described • It doesn't work, or it's incomplete • The seller stopped responding ⏳ Open it before the 3-day confirmation window ends. After you confirm, or once the window passes, the payment is released and a dispute is no longer possible. ━━━━━━━━━━━━━━ 📝 HOW TO OPEN ONE 1️⃣ Open the order in 🧾 My Purchases 2️⃣ Tap ⚠️ Open dispute 3️⃣ Explain what's wrong clearly 4️⃣ Add evidence: screenshots, photos, videos or files 5️⃣ Submit, and the escrow is locked immediately ━━━━━━━━━━━━━━ ⚖️ WHAT HAPPENS NEXT 1️⃣ The seller is notified and can respond with their own evidence 2️⃣ You can try to settle it together in the order chat 3️⃣ A LaDatastore admin reviews the chat, evidence and delivery logs 4️⃣ The admin decides: 💯 Full refund to you ➗ Partial refund, with the rest to the seller ✅ Release to the seller if the order was delivered as described Both sides are notified of the decision and the reason. ━━━━━━━━━━━━━━ 💰 REFUNDS • Refunds go to your LaD balance • They're instant once the decision is made • They show in your wallet history and on the order invoice 🔁 Automatic refunds You're refunded automatically, with no dispute needed, if: • A provider doesn't accept your service order in time • A provider or seller declines your order • A quote request is cancelled before you pay ━━━━━━━━━━━━━━ 💡 WIN YOUR CASE • Check deliveries as soon as they arrive • Keep all talk in the order chat, not outside • Record a video when opening valuable items • Be clear, honest and polite ━━━━━━━━━━━━━━ 🚫 False disputes, fake evidence or abusing refunds can lead to a ban. Sellers who repeatedly lose disputes lose ranking, badges and can be removed. See also 🛡 Insurance & warranty for problems after delivery.</i